Refund Policy

Policy Overview

This refund policy applies to AI Notetaker For Teams, operated by IE Ilia Pirozhenko. We want you to be satisfied with our service, and this policy outlines the terms and conditions regarding refunds.

Please read this policy carefully before subscribing to our service. By subscribing, you acknowledge that you have read and agree to this refund policy.

No Refund Policy

Due to the nature of our digital service, all sales are final and we generally do not offer refunds for the following reasons:

• High operational costs associated with AI model hosting and processing
• Third-party expenses for Microsoft Graph API and Teams integration
• Immediate consumption of computational resources upon service activation
• Instant access to all features and functionality upon subscription

Trial Period and Testing

We strongly encourage you to:

• Take advantage of any free trial period offered before committing to a paid subscription
• Thoroughly test the service features during the trial period
• Ensure compatibility with your Microsoft Teams environment
• Contact our support team if you encounter any issues during the trial

The trial period is designed to help you make an informed decision about whether our service meets your needs.

Subscription Management

You can manage your subscription at any time:

• Cancel your subscription through your account settings or payment provider
• Cancellation will prevent future billing cycles
• You will retain access to the service until the end of your current billing period
• No partial refunds are provided for unused time in the current billing period

Exceptional Circumstances

While our general policy is no refunds, we may consider refund requests in exceptional circumstances such as:

• Complete inability to access the service due to technical issues on our end
• Billing errors or duplicate charges
• Unauthorized transactions
• Service discontinuation without prior notice

Refund requests for exceptional circumstances must be submitted within 7 days of the charge and will be evaluated on a case-by-case basis at our sole discretion.

How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances:

1. Contact us at [email protected] within 7 days of the charge
2. Include your account email, transaction details, and reason for the refund request
3. Provide any relevant documentation or screenshots
4. Allow up to 5 business days for our response

Refund Processing

If a refund is approved:

• Refunds will be processed through the original payment method
• Processing time may take 5-10 business days depending on your payment provider
• You will receive email confirmation when the refund is initiated
• Your access to the service may be terminated upon refund processing

Service Credits

In some cases, instead of a monetary refund, we may offer service credits or extended subscription periods as compensation for service issues. This will be determined on a case-by-case basis.

Chargebacks

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to suspend or terminate your account immediately. We encourage you to contact us first to resolve any billing issues.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after any changes constitutes acceptance of the new policy.

Contact Information

For refund inquiries or questions about this policy, please contact us: